I believe this program needs an update for bugs. Immediately after the update on 7/7/20 I noticed this problem happening…I cannot download anything but an mP3 once a session, before that i have to close everything and reload it, but still cannot get anything else exported including lead sheets and I need this asap!!! Please help!!! After selecting them to export, nothing happens. I have logged in on multiple computers, cleared cache, etc, nothing changes.
Sorry for the delayed response here, sheet music export appears to be working on our end, are you still having trouble?
@Ryan No problem, i just need to export things for an event coming up… but no exports are working on my end and I have tried everything!!! Different browsers, different computers/devices, clearing the internet data and resigning in. For 2 wks it just stopped. When I go to export it, NOTHING happens and then all buttons stop working in the program. I am using the latest version of Windows and I have tried it on Apple.
Ok, and this is happening for all of your projects? It’s possible that if all the buttons stop working on a specific project when exporting, that the sheet export code is crashing (which would point to a bug on our end). If that’s the case, if you send me the name of the project (email me at ryan(at)hooktheory.com) I can look into it and see what’s going on.
EDIT: We found the source of this bug and it will be fixed in the next minor release of Hookpad
EDIT: this bug is fixed in version 2.14.0
I am having the same problem. Unable to export. And yes I have a subscription.
I am using 2.14.0
Please let @Ryan know!
@Ryan, I’m having the same problems with all of my projects. Nothing is exporting. I’ve logged in on multiple computers as well. Please help!
This bug was just fixed in 2.15.0