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Sounds won´t download / "Downloading and pre.." box won´t disappear

For the last maybe two weeks, very often when trying to change sounds in the Band-section, the “Downloading and preparing sounds…” notification does not disappear and the sound won´t download.

This occurs with both Chrome and Firefox, with different computers and with different Internet connections.

Any fixes for this?

hi @msaintola,
Is this happening on all of your songs or just some? If it’s happening on a particular song, could you send the name of it to support@hooktheory.com and we can see what’s going on.

Hi, happens with all the songs.

I have the same symptoms as you.
The band sound of a specific file stops at 93% load and the window does not disappear. It can be loaded on a smartphone but not on a PC. Please tell me how to solve it.