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No Sound or bad sound on Hookpad

The sound on Hookpad on MacBook is scratchy, tinny + muddy— totally unclear. On all files and new ones I started to test sound.

The sound is fine when I use MacBook speaker but is
scratchy, tinny + muddy when I use my audio interface. The audio interface works fine with everything else like YouTube, etc.

Im using Safari.

All other audio on both devices are clear and work well. Just Hookpad sound not good.

Thank you to anyone who want to help me😊

Hey Danielle,

there might be a problem with the sample rate of your interface. Is there an app or something that comes with your interface that lets you see/change the sample rate the interface is using?

You can also try to go into the preferences in Hookpad, scroll down to the bottom and select a sample rate of 48kHz.

Please let me know if any of this helped.

Regards, Dennis

Hello,

Thank you so much for responding.

I updated my Mac to the latest OS.

Yes, I tried different sample rates.

Now the problem is different though.

The problem is the same whether I use the interface or my MacBook speakers.

I play some (not all) of my compositions, the sound will cut out, but if I tap the band “lead 1” sound button on and off, the sound returns for a few notes or a measure and then mutes automatically.
I’ll tap the sound button again and the sound returns and then goes mute.

Thanks for your thoughts😊