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Metronome and count start on beat 3

The playhead is two beats ahead of the playback and metro click.

There is also a full second delay from midi input to playback, even with adjusting the latency.

I’m wondering if this is an internet or software issue?

Here are the ping and tracer results:

ping hookpad.com -n 20.

Pinging hookpad.com [34.102.136.180] with 32 bytes of data:
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=23ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=21ms TTL=118
Reply from 34.102.136.180: bytes=32 time=21ms TTL=118
Reply from 34.102.136.180: bytes=32 time=21ms TTL=118
Reply from 34.102.136.180: bytes=32 time=26ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118
Reply from 34.102.136.180: bytes=32 time=20ms TTL=118

Ping statistics for 34.102.136.180:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 26ms, Average = 20ms

Tracing route to hookpad.com [34.102.136.180]
over a maximum of 30 hops:

1 16 ms 16 ms 16 ms 100.120.96.1
2 18 ms 12 ms 13 ms 107.181.189.126
3 17 ms 16 ms 16 ms 104.200.132.142
4 17 ms 16 ms 16 ms ae1-67.cr0-van1.ip4.gtt.net [173.205.42.93]
5 19 ms 20 ms 20 ms ae20.cr4-sea2.ip4.gtt.net [89.149.130.54]
6 20 ms 20 ms 20 ms 72.14.205.24
7 20 ms 20 ms 20 ms 74.125.243.193
8 19 ms 20 ms 20 ms 142.251.48.213
9 20 ms 18 ms 20 ms 180.136.102.34.bc.googleusercontent.com [34.102.136.180]

Trace complete.

Is it a problem with Hookpad or my connection?