Unable to open from disk

johnbasos · June 30, 2022, 7:25am

I am unable to perform the open from disk function when I choose a json file that I have previously saved to disk.

I get the following message: There was an error loading the file you chose.

I can save to disk and open from disk with the current version of hookpad but it is not allowing me to bring back an older version.

I am using the latest version 2.22.7 on windows pc.

johnbasos · July 2, 2022, 11:39pm

I have now tried to load from Disk on version 2.23.0 but get the same error message.
unable to load screen shot

Ryan · July 6, 2022, 5:12am

Sorry about this, would you mind sending the file to support (at) hooktheory, we can take a look and try to figure it out.

htbuffalo60 · July 7, 2022, 4:21am

I am having the same issue, all files saved to disk will not open. Haven’t seen this in the past.

Thank you,
Kevin Harris

johnbasos · July 7, 2022, 4:40am

I sent three json files to hookpad support to see if they can help out. I hope so because I have saved many file to disk thinking that I could get them back when needed.
best wishes
John B

paikanmetro · July 7, 2022, 9:55am

I have the same problem, is there any link to an older version of hookpad, if that is possible?
thanks

Ryan · July 8, 2022, 5:56am

Hi all, this issue should be fixed in v2.24.2, live now

htbuffalo60 · July 8, 2022, 4:32pm

Yep, it’s fixed! Thank you!

johnbasos · July 8, 2022, 6:48pm

Yes It is fixed. I am able to open old archived json files from my disk now.
thank you tech support
John B

rau1973 · February 11, 2025, 10:32pm

I have that problem currently. I use version 2.34.1

sheba21 · February 11, 2025, 10:41pm

I am having same issue right now

DSchwachhofer · February 12, 2025, 9:02am

Hi and sorry for that!

I can’t see any problems with opening from disk on my machine so I might need a bit of help from you two.

What is happening when you try to open a song from Disk?
What browser/operating system are you on?

Thank you very much!
Dennis

sheba21 · February 12, 2025, 11:28am

Hi,
I am trying to open json file from iPhone/ipad. I get the error - “there is an error loading the file”.
Tries with multiple files that were working until few days back

rau1973 · February 12, 2025, 1:39pm

"Hi, I’m getting this message: ‘There was an error loading the file you chose’ when I try to open .json files dated January 31 or earlier. However, I can save and open files just fine with the current version of Hookpad. I’m using version 2.34.1 on Chrome (Windows PC).

DSchwachhofer · February 12, 2025, 4:34pm

Ah yes, thank you. I’m seeing it now, too. Coming up with a fix as soon as possible.

Ledoux · February 13, 2025, 12:53pm

Good morning. Can someone explain to me why for more than 3 days I have had this message: “There was an error loading the file you chose” with the files saved on my computer? I’m using version 2.34.2. THANKS. Bruno (France)

neurozero · February 14, 2025, 7:56pm

I too am now affected. I had to refresh my browser after Hookpad stopped producing sound this morning, and even though it was a soft refresh, somehow it updated to 2.34.2. It is now unable to open a file last saved under 24 hours ago (but first saved months, maybe even years, ago if that makes a difference).

Luckily I have one tab left that is still on 2.34.0, but it feels like I’m living on borrowed time.

I’m using Chrome 132.0.6834.160 on Windows 11 24H2.

sheba21 · February 15, 2025, 9:49pm

Any update on the fix?

DSchwachhofer · February 17, 2025, 10:17am

Sorry for the delay. Was able to fix the issue. We’re going to push an update with a fix very soon.

Regards!
Dennis

Ryan · February 17, 2025, 4:55pm

Ok we got to the bottom of this, sorry for the trouble. Had to do with a new encoding scheme we are using associated with updating our build workflow. Will have this bug fix pushed live shortly.

EDIT: Fix is live in 2.34.3