can you contact support and send the name of the song (assuming it is not a local copy saved to disk). We have some diagnostic tools and can try to reproduce.
This concerns a file that is on my hard drive to familiarize myself with the use of the 4 voices. I can’t attach it with my answer because it’s a “json” file type.
I paste the file in text underwith.
Otherwise I tried with one or two demonstration files we have in the application and it works well to create a score. So this happens when I use my hard drive file.
{“version”:“2.34.3”,“chords”:[{“root”:1,“beat”:1,“duration”:4,“type”:5,“inversion”:0,“applied”:0,“adds”:,“omits”:,“alterations”:,“suspensions”:,“substitutions”:,“pedal”:null,“alternate”:“”,“borrowed”:“”,“isRest”:true,“recordingEndBeat”:null},{“root”:2,“beat”:5,“duration”:4,“type”:5,“inversion”:0,“applied”:0,“adds”:,“omits”:,“alterations”:,“suspensions”:,“substitutions”:,“pedal”:null,“alternate”:“”,“borrowed”:“”,“isRest”:false,“recordingEndBeat”:null},{“root”:5,“beat”:9,“duration”:2,“type”:9,“inversion”:0,“applied”:0,“adds”:,“omits”:,“alterations”:,“suspensions”:,“substitutions”:,“pedal”:null,“alternate”:“”,“borrowed”:“”,“isRest”:true,“recordingEndBeat”:null},{“root”:5,“beat”:11,“duration”:2,“type”:9,“inversion”:0,“applied”:0,“adds”:,“omits”:,“alterations”:,“suspensions”:,“substitutions”:,“pedal”:null,“alternate”:“”,“borrowed”:“”,“isRest”:false,“recordingEndBeat”:null},{“root”:1,“beat”:13,“duration”:4,“type”:5,“inversion”:0,“applied”:0,“adds”:,“omits”:,“alterations”:,“suspensions”:,“substitutions”:,“pedal”:null,“alternate”:“”,“borrowed”:“”,“isRest”:false,“recordingEndBeat”:null},{“root”:1,“beat”:17,“duration”:4,“type”:5,“inversion”:0,“applied”:0,“adds”:,“omits”:,“alterations”:,“suspensions”:,“substitutions”:,“pedal”:null,“alternate”:“”,“borrowed”:“”,“isRest”:false,“recordingEndBeat”:null},{“root”:2,“beat”:21,“duration”:4,“type”:7,“inversion”:0,“applied”:0,“adds”:,“omits”:,“alterations”:,“suspensions”:,“substitutions”:,“pedal”:null,“alternate”:“”,“borrowed”:“”,“isRest”:false,“recordingEndBeat”:null}],“notes”:[{“sd”:“1”,“octave”:0,“beat”:1,“duration”:1,“isRest”:false,“recordingEndBeat”:null},{“sd”:“1”,“octave”:0,“beat”:2,“duration”:1,“isRest”:true,“recordingEndBeat”:null},{“sd”:“3”,“octave”:0,“beat”:3,“duration”:0.67,“isRest”:false,“recordingEndBeat”:null},{“sd”:“2”,“octave”:0,“beat”:3.67,“duration”:0.66,“isRest”:false,“recordingEndBeat”:null},{“sd”:“1”,“octave”:0,“beat”:4.33,“duration”:0.67,“isRest”:false,“recordingEndBeat”:null},{“sd”:“2”,“octave”:0,“beat”:5,“duration”:3,“isRest”:false,“recordingEndBeat”:null},{“sd”:“1”,“octave”:0,“beat”:8,“duration”:1,“isRest”:true,“recordingEndBeat”:null},{“sd”:“1”,“octave”:0,“beat”:9,“duration”:2,“isRest”:true,“recordingEndBeat”:null},{“sd”:“3”,“octave”:0,“beat”:11,“duration”:0.67,“isRest”:false,“recordingEndBeat”:null},{“sd”:“3”,“octave”:0,“beat”:11.67,“duration”:0.66,“isRest”:false,“recordingEndBeat”:null},{“sd”:“3”,“octave”:0,“beat”:12.33,“duration”:0.67,“isRest”:false,“recordingEndBeat”:null},{“sd”:“1”,“octave”:0,“beat”:13,“duration”:0.5,“isRest”:false,“recordingEndBeat”:null},{“sd”:“6”,“octave”:-1,“beat”:13.5,“duration”:0.5,“isRest”:false,“recordingEndBeat”:null},{“sd”:“5”,“octave”:-1,“beat”:14,“duration”:2,“isRest”:false,“recordingEndBeat”:null},{“sd”:“1”,“octave”:0,“beat”:16,“duration”:1,“isRest”:true,“recordingEndBeat”:null},{“sd”:“1”,“octave”:0,“beat”:17,“duration”:2,“isRest”:true,“recordingEndBeat”:null}],“keys”:[{“beat”:1,“scale”:“major”,“tonic”:“F”}],“tempos”:[{“beat”:1,“bpm”:100,“swingFactor”:0,“swingBeat”:0.5}],“meters”:[{“beat”:1,“numBeats”:4,“beatUnit”:1}],“breaks”:,“bands”:[{“beat”:1,“lead1”:[{“mute”:false,“octaveOffset”:0,“velocity”:0.5,“specification”:“Chip-Lead-2-Sustain-legato-NR”,“midiChannel”:1,“useHookpadOutput”:true,“useMIDIOutput”:true,“solo”:false,“wasMutedBeforeSolo”:false,“pan”:0,“timing”:0}],“lead2”:[{“mute”:false,“octaveOffset”:0,“velocity”:0.5,“specification”:“Piano Lead”,“midiChannel”:2,“useHookpadOutput”:true,“useMIDIOutput”:true,“solo”:false,“wasMutedBeforeSolo”:false,“pan”:0,“timing”:0}],“lead3”:[{“mute”:false,“octaveOffset”:0,“velocity”:0.5,“specification”:“Piano Lead”,“midiChannel”:3,“useHookpadOutput”:true,“useMIDIOutput”:true,“solo”:false,“wasMutedBeforeSolo”:false,“pan”:0,“timing”:0}],“lead4”:[{“mute”:false,“octaveOffset”:0,“velocity”:0.5,“specification”:“Thumb Bass Melody-Sustain-legato-NR”,“midiChannel”:4,“useHookpadOutput”:true,“useMIDIOutput”:true,“solo”:false,“wasMutedBeforeSolo”:false,“pan”:0,“timing”:0}],“harmony”:[{“octaveOffset”:0,“velocity”:0.5,“specification”:“Piano 1/4s”,“midiChannel”:5,“useHookpadOutput”:true,“useMIDIOutput”:true,“solo”:false,“wasMutedBeforeSolo”:false,“pan”:0,“timing”:0,“speed”:“normal”}],“bass”:[{“octaveOffset”:0,“velocity”:0.5,“specification”:“Piano Bass-Dotted”,“midiChannel”:9,“useHookpadOutput”:true,“useMIDIOutput”:false,“solo”:false,“wasMutedBeforeSolo”:false,“pan”:0,“timing”:0,“speed”:“normal”}],“drums”:[{“octaveOffset”:0,“velocity”:0.5,“specification”:“Basic Pop 22”,“midiChannel”:10,“useHookpadOutput”:false,“useMIDIOutput”:false,“solo”:false,“wasMutedBeforeSolo”:false,“pan”:0,“timing”:0,“speed”:“normal”}]}],“lyrics”:{“isOpen”:true,“isFocused”:false,“rerender”:0.2515707059588983,“values”:[“Dont let me 1 down>>>>>>>>>\n Dont let me down >> >>>>>>>>>”,“”,“”,“”],“sectionLyrics”:[{“sectionName”:“Intro”,“lyrics”:[“Dont let me”,“”,“”,“”]},{“sectionName”:“Suite”,“lyrics”:[“down>>>>>>>>>\n Dont let me down >> >>>>>>>>>\n”,“”,“”,“”]}]},“sections”:[{“beat”:1,“name”:“Intro”},{“beat”:5,“name”:“Suite”}],“cursor”:{“beat”:1,“location”:“cursor-note-staff”},“settings”:{“widthBeat”:36,“zoom”:1,“youtubeVolume”:70,“globalDetune”:0,“metronome”:false,“relativeNotation”:true,“staffMode”:“note-staff-mode-collapsed”,“wrapMode”:“wrap-mode-fixed-mreasures-per-line”,“wrapModeMeasuresPerLine”:8,“colorMode”:“diatonic-centric”,“showMeasureStaff”:true,“showLoopStaff”:true,“showNoteStaff”:true,“showChordStaff”:true,“inactiveMelodyDisplay”:“inactive-melody-colored-by-index”,“showOnlyStableInStaff”:false,“midiOutputLatency”:0,“compressorValue”:0.5,“compressorIsActive”:false,“enableExternalMP3”:true,“externalMP3URL”:“”,“externalSubfolder”:“”,“externalMP3StartBeat”:1,“externalMP3Duration”:0,“leadTrackNames”:[“Lead 1”,“Lead 2”,“Lead 3”,“Lead 4”],“playbackTransposition”:0},“loopGui”:{“looping”:true,“beat”:1,“duration”:0.25},“youtube”:{“id”:null,“syncStart”:0.05,“syncEnd”:0.15,“syncMode”:“youtube-sync-mode-set-start-and-end”},“keyFrames”:[{“beat”:1},{“beat”:33}],“activeMelodyIndex”:0,“endBeat”:65,“inactiveNotes”:[,[{“sd”:“1”,“octave”:0,“beat”:9,“duration”:2,“isRest”:true,“recordingEndBeat”:null},{“sd”:“6”,“octave”:-1,“beat”:11,“duration”:0.67,“isRest”:false,“recordingEndBeat”:null},{“sd”:“6”,“octave”:-1,“beat”:11.67,“duration”:0.66,“isRest”:false,“recordingEndBeat”:null},{“sd”:“6”,“octave”:-1,“beat”:12.33,“duration”:0.67,“isRest”:false,“recordingEndBeat”:null}],[{“sd”:“6”,“octave”:-1,“beat”:5,“duration”:1.5,“isRest”:false,“recordingEndBeat”:null},{“sd”:“2”,“octave”:-2,“beat”:6.5,“duration”:0.5,“isRest”:false,“recordingEndBeat”:null},{“sd”:“6”,“octave”:-1,“beat”:7,“duration”:1,“isRest”:false,“recordingEndBeat”:null},{“sd”:“2”,“octave”:-2,“beat”:8,“duration”:1,“isRest”:false,“recordingEndBeat”:null},{“sd”:“6”,“octave”:-2,“beat”:9,“duration”:2,“isRest”:false,“recordingEndBeat”:null},{“sd”:“4”,“octave”:-2,“beat”:11,“duration”:2,“isRest”:false,“recordingEndBeat”:null},{“sd”:“3”,“octave”:-2,“beat”:13,“duration”:1.25,“isRest”:false,“recordingEndBeat”:null},{“sd”:“5”,“octave”:-2,“beat”:14.25,“duration”:0.5,“isRest”:false,“recordingEndBeat”:null},{“sd”:“3”,“octave”:-2,“beat”:15,“duration”:1,“isRest”:false,“recordingEndBeat”:null},{“sd”:“5”,“octave”:-2,“beat”:16,“duration”:1,“isRest”:false,“recordingEndBeat”:null},{“sd”:“3”,“octave”:-2,“beat”:17,“duration”:2,“isRest”:false,“recordingEndBeat”:null},{“sd”:“5”,“octave”:-2,“beat”:19,“duration”:2,“isRest”:false,“recordingEndBeat”:null}],[{“sd”:“2”,“octave”:-1,“beat”:5,“duration”:5,“isRest”:false,“recordingEndBeat”:null},{“sd”:“1”,“octave”:0,“beat”:10,“duration”:0.75,“isRest”:true,“recordingEndBeat”:null},{“sd”:“5”,“octave”:-2,“beat”:11,“duration”:2,“isRest”:false,“recordingEndBeat”:null},{“sd”:“1”,“octave”:-1,“beat”:13,“duration”:5,“isRest”:false,“recordingEndBeat”:null},{“sd”:“1”,“octave”:0,“beat”:18,“duration”:1,“isRest”:true,“recordingEndBeat”:null},{“sd”:“1”,“octave”:-1,“beat”:19,“duration”:2,“isRest”:false,“recordingEndBeat”:null}]],“visibleMelodies”:[0,1,2,3],“soloAndMutedMelodies”:{“harmonyVolume”:0.58,“externalFileVolume”:0.7,“drumsVolume”:0.7,“metronomeVolume”:0.3,“lead1Volume”:0.51,“lead2Volume”:0.7,“lead3Volume”:0.51,“lead4Volume”:0.87,“mute”:{“master”:false,“harmony”:false,“external”:false,“drums”:false,“metronome”:true,“lead1”:false,“lead2”:false,“lead3”:false,“lead4”:false,“bass”:false},“bassVolume”:0.81,“volume”:1,“solo”:{“harmony”:false,“external”:false,“drums”:false,“metronome”:false,“lead1”:false,“lead2”:false,“lead3”:false,“lead4”:false,“bass”:false},“wasMutedBeforeSoloed”:{“harmony”:false,“external”:false,“drums”:false,“metronome”:false,“lead1”:false,“lead2”:false,“lead3”:false,“lead4”:false,“bass”:false}},“FXBypass”:{},“customFXParams”:{},“customSynthParams”:{},“pickup”:false,“fp”:“1cf9bc80ab7291d4dfac658994d9805a26c24e96”}
Thanks for the json file! I was able to export it on my machine but never the less there might be something wrong there.
I have sent you a private message to start figuring out things.
Dennis
Thank you for your file!
The problem were all the brackets in your lyrics like these: >>>>>>>>>
The server reads these as part of the code when creating the score which creates an error.
Just remove the brackets and you should be able to export your score again.
Please let me know if this helped!
Dennis
One thousand thanks Denis. Now it’s all right !!!
Perfect! I’m glad everything works now.