I can no longer load any song projects, I think since updating to version 2.31.10. Just gets stuck on loading. Have tried shift + refresh, different browsers, mobile and desktop but no luck.
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Hi, Iām sorry to hear that. What is the last thing you can load? Can you open Hookpad at all? If yes, can you open the āOpen Songsā Modal, can you see your songs being listed?
Thanks for your reply - yes, I can open Hookpad and open the āOpen Songsā modal, with my songs listed, but it gets stuck on loading when I try to open any of them.
Thank you for your quick reply. Is this for all songs or just a special one?
No, I canāt open any of my songsā¦
Following - I also canāt Open Hookpad - or Open My projects today
Hi there. Iāve been having the same problem for the last week. The 'Open Projects window is visible, but for ALL my projects, the cursor goes into an endless āloadingā loop. This is becoming frustrating because I have been using Hookpad to write songs for a musical, and I have an upcoming deadline on May 30. Would really appreciate swift action on this bug.
Thank you so much.
I cannot open any of the saved files since sometime early this month. But after I connected to VPN everything seems normal. If I quit VPN, the problem persists.
@abhishekpandit any chance you could do a screen capture that shows this happening? Not sure what you mean by the cursor going in an āendless loading loopā. Do you mean that when you click a song to open it shows a loading icon but nothing happens?
Weāre not seeing anything unusual on our end, but hopefully we can find some clues from your experience
also helpful for all if you can post browser/os that youāre using for us to try to recreate your environment as closely as possible
Iāve recorded my screen but canāt see I can share a video capture here? So hereās a couple of screenshots - gets stuck on loading, and if I try opening in new window it gets stuck on āgetting song dataā.
Iāve tried it on Chrome (desktop and mobile) and Edge and tried via VPN too, but have the same issue with all.
Hi Ryan,
Thanks for looking into this issue.
It started happening in the last two weeks. Earlier this week, Hookpad did work fine for a week. Iāve previously run it on my Mac OS (Monterey) on both Safari and Chrome. Any idea what might be going on?
Could this be happening because I have too many projects stored in the cloud (200+)?
Screenshot belowā
Same problem here, only my students only have 3 projects, at most, in each of their folders. They cannot get any of them to load. Just started happening last weekā¦
Weāre sorry to hear this.
@abhishekpandit , Is this still happening for your projects?
Itās still happening for mine
Which version of Hookpad are you currently on?
Iām also having the same problem, and itās been like this since the new update came out yesterday. When I open Hooktheory, my project menu does not open either.
Hi, Iām sorry for this. So what do you see after clicking on file-> open ?
Iām now able to access my projects. Thank you.
I have the same problem What does file->open.