Account Renewal Activation

1

Hello,

I am a school teacher using this program in my music class. Last fall, I had a similar problem, where I had paid for the program and it took a week to be activated. I had tried to avoid this problem this year by paying for a renewal earlier (Beginning of august). Now it is the middle of September and my previous subscription has run out and my account has been deactivated again. This is frustrating because I am right in the middle of teaching my class, and I can’t go and grade assignments, look at student work, or let my students save their work they are doing right now. Is there a way that I can have this happen during the summer, or the account can be automatically activated?

Thanks for your attention to this issue.

2

Sorry for the delay, looks like your account was activated as of yesterday. Let me know if you still don’t have access. I will work with support to make sure this doesn’t happen again.

3

Hello, I have the same issue. I subscribed, but I still cannot download my project in MIDI. This is very frustrating because I need to finish my music project quickly, and now I can’t continue working on it due to this strange error.